Leora Subscription
Terms & Conditions

‍PLEASE READ THESE TERMS & CONDITIONS ("TERMS") CAREFULLY BEFORE SUBSCRIBING TO OR USING THE NEW LEVEL WORK, INC. AI APPLICATION (AKA LEORA) ("THE SERVICE"). BY PURCHASING A SUBSCRIPTION OR ACTIVATING A FREE TRIAL, YOU ("SUBSCRIBER") AGREE TO BE BOUND BY THESE TERMS.

1. Subscription & Access

1.1. The Service is provided on a subscription basis to companies and individuals.

1.2. Upon payment of subscription fees, Subscribers are granted a limited, non-exclusive, non-transferable right to access and use the Service during the subscription period.

1.3. Each subscription is for the use of a single Subscriber or company and its authorized users, unless otherwise agreed in writing.

2. Free Trials

2.1. From time to time, New Level Work, Inc. may offer free trials of the Service for a limited period (“Trial Period”) to allow evaluation prior to purchase.

2.2. Free trials may be offered:

(a) directly through the Service to self-service users who input payment details and may convert automatically to a paid subscription; or

(b) as part of a sales-led evaluation process in which a trial is granted without requiring payment details, and no automatic conversion or charge occurs at the end of the Trial Period.

2.3. In the case of sales-led trials (Section 2.2.b), the trial will expire at the end of the Trial Period unless the Subscriber enters into a paid subscription agreement or otherwise accepts commercial terms. No fees will be charged automatically.

2.4. In the case of self-service trials (Section 2.2.a), unless cancelled prior to the end of the Trial Period, the subscription will automatically convert to a paid plan and the applicable subscription fee will be charged to the provided payment method.

2.5. You may cancel a trial at any time during the Trial Period via your account settings.

3. Payment & Renewal

3.1. Subscription fees are billed in advance on a monthly or annual basis, depending on the subscription plan selected.

3.2. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal.

3.3. The Subscriber authorizes NLW's AI Application (aka Leora) to charge the payment method provided for subscription fees and applicable taxes.

4. Cancellation & Refund Policy

4.1. Subscribers may cancel subscriptions at any time through their account settings.

4.2. No refunds are provided for partial subscription periods or unused portions of the Service, including partial use of a free trial that converts to a paid plan, except where required by applicable law.

5. Access to Features & Enhancements

5.1. The subscription license granted under these Terms includes access only to the specific features and functionality available under the Subscriber’s selected plan at the time of purchase.

5.2. [Company Name] may, from time to time, offer new features, modules, or enhancements to the Service. Unless expressly stated otherwise, such additions may be subject to separate pricing, licensing terms, or user agreements.

5.3. Nothing in these Terms shall be construed to entitle the Subscriber to access all current or future features, upgrades, or premium services. Access to such features may require additional fees or separate agreement.

6. Intellectual Property

6.1. NLW's AI Application (aka Leora), including all software, algorithms, content, and documentation, is owned by New Level Work, Inc. or its licensors and is protected by intellectual property laws.

6.2. Subscribers may not copy, modify, reverse-engineer, or distribute any part of the Service without prior written consent.

7. Data Protection & Privacy

7.1. Privacy Policy: Our Privacy Policy details how we collect, process, store, and retain personal data.

7.2. Roles: NLW acts as a data processor on behalf of Subscriber, who remains the data controller of any personal data submitted.

7.3. Data Subject Rights: Subscriber acknowledges and will facilitate rights of data subjects (access, correction, deletion) under GDPR, CCPA, and other applicable laws.

7.4. International Transfers: Personal data may be transferred globally under lawful mechanisms, such as Standard Contractual Clauses.

7.5. CCPA Compliance: California residents have rights under the CCPA. NLW does not sell personal information and will honor verified requests in accordance with our Privacy Policy.

7.6 Encryption Standards: All personal data is encrypted in transit using TLS 1.2+ and at rest using AES-256, consistent with industry best practices and SOC 2 controls.

7.7 Breach Notifications: In the event of a data breach involving personal data, NLW will notify affected Subscribers without undue delay and in accordance with applicable law.

7.8 Data Retention: Data is retained only as long as necessary to fulfill the purposes of the subscription, or as required by law.

7.9 Security Measures: NLW employs appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, including encryption in transit and at rest, access controls, vulnerability management, and secure software development lifecycle practices, consistent with SOC 2 and GDPR requirements.

8. Acceptable Use

8.1. Subscribers agree not to use the Service in any way that is unlawful, harmful, or in violation of applicable laws or these Terms.

8.2. The Service must not be used to develop competing products or services.

9. Use of Third-Party AI APIs and Services

9.1. The Service may integrate and rely upon third-party artificial intelligence services and APIs, including but not limited to those provided by OpenAI, Google Cloud AI, AWS, Microsoft Azure, and other providers ("Third-Party AI Services").

9.2. Subscribers acknowledge that the content generated by the Service may be partially or entirely produced by such Third-Party AI Services and that New Level Work, Inc. does not control and is not responsible for the content, accuracy, or reliability of the outputs produced by those services.

9.3. Use of the Service is also subject to the terms and conditions of the applicable Third-Party AI Services. By using the Service, Subscribers agree to comply with such terms, which include but are not limited to:

• Link to OpenAI Terms of Use
• Link to Google Cloud Terms
• Link to AWS AI Service Terms
  

9.4. New Level Work, Inc. makes no warranty or guarantee regarding the outputs of Third-Party AI Services and disclaims any liability for errors, omissions, or content generated by those services.

10. No Guarantee of Fitness for Critical Use Cases

10.1. The Service is not intended for use in critical environments or applications. This includes, but is not limited to:

• medical diagnosis or treatment
• legal, tax, or financial advice
• emergency services or public safety decision-making
• safety-critical or mission-critical systems where failure could result in harm to persons or property

10.2. Subscriber agrees to independently verify any output before relying on it for decisions involving material risks.

11. No Human in the Loop Warning

11.1. Unless otherwise specified, content generated through the Service is not reviewed or verified by a human before being delivered to the Subscriber.

11.2. Verification: Subscriber acknowledges that AI outputs may contain errors or inaccuracies

and agrees to independently verify all outputs before reliance.

11.3. Subscribers are solely responsible for evaluating the suitability, legality, and accuracy of the outputs generated by the Service.

12. Usage Monitoring & Abuse Prevention

12.1. New Level Work, Inc. does not monitor or access the content of user interactions with the Service and makes no claim to do so. We are committed to preserving the confidentiality of all user conversations with the AI bot.

12.2. Notwithstanding the above, New Level Work, Inc. reserves the right to take appropriate action, including suspending or terminating access, if we become aware — through technical signals, support requests, legal notices, or credible third-party reports — of abuse or misuse of the Service.

12.3. Abuse includes, but is not limited to:

• generating content that violates applicable laws or third-party rights
• attempting to bypass usage or rate limits
• reverse-engineering or probing the behavior of the underlying models
• using the Service in ways that harm or impair other users, systems, or platforms

13. Government Users Notice (U.S. Only)

13.1. If Subscriber is a U.S. Government entity or acting on behalf of one, the Service is provided only as a "commercial product" as that term is defined in 48 C.F.R. § 2.101.

13.2. The Service is licensed to U.S. Government users with only those rights as are granted to all other users under these Terms, consistent with 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202-1 through 227.7202-4, as applicable.

13.3. Government agencies must notify New Level Work, Inc. prior to using the Service with a .gov domain or government purchase method.

14. Disclaimer of Warranties

14.1. The Service is provided "as is" and "as available."

14.2. New Level Work, Inc. makes no warranties or guarantees regarding the accuracy, reliability, or suitability of the Service for any particular purpose, including outputs generated via Third-Party AI Services.

15. Limitation of Liability

15.1. To the maximum extent permitted by law, New Level Work, Inc. shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or use, arising out of or in connection with the use or inability to use the Service.

15.2. The Subscriber understands and agrees that New Level Work, Inc. does not monitor or screen communications or content provided by users in real time and does not undertake to respond to or act upon any information disclosed through the Service, including but not limited to disclosures of intent to harm oneself or others.

15.3. New Level Work, Inc. expressly disclaims any responsibility or obligation to take action based on any user-generated content or communications shared via the Service, including information suggesting threats, violence, illegal acts, or danger to any individual, group, or organization.

15.4. In no event shall the total liability of New Level Work, Inc. for any and all claims under these Terms exceed the total amount paid by the Subscriber in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold NLW and its affiliates harmless from any losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from:

• Your or your Authorized Users’ use of the Service;
• Your breach of this Agreement; or
• Your violation of applicable laws or third-party rights.

17. Changes to Terms

17.1. New Level Work, Inc. may modify these Terms at any time. Subscribers will be notified of material changes.

17.2. Continued use of the Service after changes to the Terms constitutes acceptance of the revised Terms.

18. Governing Law & Dispute Resolution

18.1. Governing Law: California law governs this Agreement, except where local consumer protection laws apply.

18.2. Arbitration: Disputes will be resolved by binding arbitration under the American Arbitration Association rules, except that either party may seek emergency equitable relief in California courts.

18.3. Local Remedies: If you are an EU consumer, you may bring claims in your local courts instead of arbitration.

19. Contact

For questions regarding these Terms, please contact: contracts@newlevelwork.com.

NLW's AI Application (aka Leora) is operated by New Level Work, Inc.

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