Essential Conversations

Help managers grow and elevate their people management skills through four key conversations.

Group Training

4 x 90-min sessions


Up to 14 Participants

Best for
New Managers
Included in solutions for
Emerging Managers
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Essential Conversations is designed to help managers grow and elevate their people management skills through 4 key conversations.

One-On-One Conversations

The manager/direct report relationship is key to unlocking engagement and productivity. Using a framework based in neuroscience, participants will:

  • Identify a key concept to enhance one-on-one conversations by ‘painting the bigger picture’
  • Explore techniques to enhance listening skills and learn to ask powerful questions that create a greater sense of connection and build trust
  • Compare strategies for effectively engaging team members during one-on-one conversations to enhance their interactions.
Coaching Conversations

Coaching skills empower managers to support their team members to reach their goals, inspire self-leadership and accountability, and motivate them to perform at their best. Inside this session, participants will:

  • Explore fundamental coaching principles to enhance their people management skills
  • Practice powerful question-based techniques designed to enhance listening skills and uncover what matters most
  • Learn to identify when coaching conversations will be most beneficial
Feedback & Difficult Conversations

Giving feedback is a powerful tool. For managers, it’s vital to the wellbeing of their teams to provide feedback in an effective way. Inside this session, participants will:

  • Discover the benefits of positive and constructive feedback
  • Apply a feedback framework and strategies for giving feedback that drives needed results
  • Explore a planning tool to assist them in preparing for engaging in difficult conversations in an effective and meaningful way
Career Development Conversations

Career development conversations are crucial to the growth of team members. When they happen regularly and are owned by the team member, motivation and engagement increase. Inside this session, participants will:

  • Discover how to initiate and engage in meaningful conversations focused on career development
  • Leverage coaching and communication techniques to explore team member’s aspirations and goals
  • Explore a tool leaders can use with their team members to track and co-create a development plan

Meet our Executive Coaches & Facilitators

Will Corley

Alameda, CA

Will Corley, Psy,D, is Co-Founder, Lead Coach, and Head of Research at New Level Work. Will is an expert in change management...

Wendy Hanson

Providence, RI

Wendy Hanson, Co-founder and COO, leads the operations team at New Level Work. For more than 20 years, she has worked with...

Véronique Pigeon

Pointe-Claire, Québec,Canada

Véronique Pigeon is a passionate Certified Executive Coach who possesses an extensive background in the Human Resources and...

Val Littlefield

Rhode Island

Val Littlefield has over 25 years as an organizational leadership professional with a record of success in both Human Resources...

Val Jennings

San Francisco, CA

Val Jennings is an Executive Coach with 20+ Years of experience in high tech in the SF Bay Area and Silicon Valley where she...

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Explore our frequently asked questions about our solutions.
Feel free to reach out if you need more information.

How does New Level Work differentiate itself from other leadership development and coaching solutions?

New Level Work distinguishes itself from other leadership development and coaching solutions through a comprehensive and flexible approach. Our holistic solution combines assessments, training, coaching, and learning methodologies, ensuring a tailored experience that meets individuals where they are. The global network of coaches and facilitators boasts over 10 years of real-world business and people management experience, emphasizing a deep understanding of the evolving workplace. The new platform facilitates easy management of learning plans, allowing for precise measurement of attendance, sentiment, behavior change, and ROI. Our customer success team, assigned dedicated managers, onboards live with clients, providing a personalized and continuous partnership. Furthermore, our competency framework guides leaders through a transformative journey, showcasing tangible impacts on engagement and productivity. Overall, New Level Work stands out for its commitment to accountability, adaptability, and delivering exceptional results.

What makes New Level Work's global network of coaches and facilitators unique?

New Level Work's global network of coaches and facilitators stands out in accelerating manager development due to its unique combination of qualifications and experience. Each coach and facilitator in our network has successfully completed an ICF-accredited Coach Training Program and/or holds ICF credentials (ACC, PCC, MCC). With a minimum of 10 years of business management experience and a proven coaching track record, our tenured coaches bring a wealth of real-world expertise to the table. Maintaining a 9.0 client satisfaction score underscores their dedication to delivering high-quality coaching. This ensures that our coaches possess the essential skills to pivot with all managers and teams as the dynamic world of work continues to evolve, providing a valuable and adaptable resource for manager development.

What kind of support does New Level Work offer in understanding and utilizing the data and insights provided?

New Level Work offers robust support in understanding and utilizing the data and insights provided through its platform. The dedicated customer success team serves as an extension of the client's Learning and Development (L&D) team, ensuring successful program delivery and alignment with organizational goals.

The customer success team provides personalized onboarding, ensuring a smooth start to the partnership. They offer live onboarding sessions, emphasizing a personal touch over automated virtual onboarding. This personalized approach continues throughout the program, with each client having a dedicated customer success manager assigned to them. This manager ensures continuity from program to program, understanding the client's organizational goals and helping them make the most of the data and insights provided by the platform.

Whether it's managing learning plans, interpreting attendance and completion metrics, or utilizing the Impact Dashboard for reporting, New Level Work's customer success team is committed to supporting clients in extracting meaningful insights and maximizing the impact of their leadership development initiatives.

How user-friendly is your platform or dashboard for someone unfamiliar with leadership development tools?

New Level Work's platform is exceptionally user-friendly, featuring a modern and responsive interface for easy navigation on various devices. It simplifies the management and deployment of learning plans, allowing users to enroll participants, measure attendance, assess sentiment, monitor behavior change, and evaluate business impact and ROI. The Impact Dashboard provides clear visuals and reports, ensuring a seamless experience for both seasoned professionals and those new to leadership development tools. The platform is designed to make understanding and utilizing data and insights straightforward for all users.

How does the platform deploy learning plans, measure attendance, demonstrate ROI and impact?

New Level Work's platform facilitates the deployment of learning plans with ease. Users can efficiently manage and deploy the specific learning plans they have purchased. The platform enables the grouping of participants and enrolling them in tailored learning plans. Moreover, it provides robust features for measuring attendance and completion, allowing organizations to track participant engagement effectively.

In addition, the platform offers comprehensive impact assessment tools. It measures various aspects, including participant sentiment, behavior and behavior change, business impact, and return on investment (ROI). Users can compare their metrics to industry benchmarks, gaining valuable insights into the effectiveness of the learning programs. The platform's reporting capabilities extend to providing detailed reports on learning and learning impact for senior executives, ensuring transparency and informed decision-making regarding leadership development initiatives. The modern and responsive user interface further enhances the overall user experience, making it easy for participants to sign up, sign in, and actively participate in their learning across different devices and operating systems.

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